i was at the grocery store yesterday and the cashier didn't have change. this was the first thing that started the annoyance feeling. she wanted me to buy something else so she wouldn't have to give me so much change. she wondered if i wanted more biscuits or maybe some chocolate. i finally relented and bought raisins. then, before i realized what happened, she swiped the preferred customer card of the woman behind me in line. no, i didn't reap any discount advantages BUT the woman behind me got a significant boost in her customer loyalty points. i asked the woman, "did she just swipe your card?" the woman responded, "well, if she did, that was her mistake. it doesn't make a difference to you." i replied, "no, you GAVE her your card, BEFORE it was your turn. that's dishonest." really, who cares if she got my points? but i was amazed that she tried to blame it on the cashier AND that she didn't even ask if i minded befor...
-Sarah